Contact Us
We read every message and aim to respond within 24–48 hours.
Response Time
Within 24–48 hours, Monday to Friday.
For order issues, please include your order number in your message so we can help you as quickly as possible.
Orders are processed within 1–3 business days of purchase.
Shipping typically takes 7–12 business days depending on your location. International orders may take slightly longer.
Times may vary during periods of high demand. You will receive a confirmation email with tracking details once your order has been dispatched.
We accept returns within 30 days of delivery.
To be eligible, items must be unused, unworn, and in their original condition and packaging. Items that show signs of wear or damage will not be accepted.
Please contact us before returning anything — we will guide you through the process and provide a return address. We do not cover the cost of return shipping unless the item is faulty.
Once received and inspected, refunds are issued to your original payment method within 5–10 business days.
We are here to help. Reach us at:
We aim to respond within 24–48 hours, Monday to Friday.
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number.
If you have not received this email within 3 business days of placing your order, please check your spam folder or contact us at ellisgrantcompany@gmail.com.
Where is my order?
Once dispatched, you will receive a tracking email. Orders typically arrive within 7–12 business days. If you are concerned, email us and we will look into it for you.
How long does shipping take?
Orders are processed in 1–3 business days. Delivery then takes 7–12 business days depending on location. During busy periods this may take a little longer.
Can I cancel my order?
Cancellations are accepted within 24 hours of placing your order. After that, the order will have entered processing and we cannot guarantee a cancellation. Contact us as soon as possible.
My item arrived damaged. What do I do?
We are sorry to hear that. Please email us with your order number and a photo of the damage within 7 days of receipt and we will resolve it promptly.
Do you ship internationally?
Yes. We ship worldwide. Delivery times and any applicable duties will vary by country and are calculated at checkout.
Your privacy is important to us. We collect only the information needed to process your order — your name, shipping address, email, and payment details. We do not sell or share your data with third parties for marketing purposes.
Payment information is handled securely via Shopify Payments and is never stored on our servers. For full details, you can also view our full Privacy Policy.
By placing an order with Ellis & Grant, you agree to our terms of service. We reserve the right to cancel orders in cases of pricing errors or stock issues, in which case you will be fully refunded.
All products are subject to availability. Images are for illustrative purposes and minor variations in colour may occur due to screen settings.
For our full Terms of Service, click here.